Insurance Subrogation

Accounts Receivable Management > Insurance Services

Insurance Services

s Arbitration          s Closed File Review          s Carrier-to-Carrier Subrogation  

s Uninsured Motorists Recovery          s Second Placements          s Litigation Services         s Demand Review

The broadening of our operational and technical infrastructure is part of the global strategy adopted by the Company to diversify our growth and footprint outside our organic resume. We are aware that many insurance services, such as subrogation, involve a unique and different type of collection. We have taken our nearly quarter-century of industry leading recovery expertise  and combined it with an experienced team of professionals with expertise in subrogation as well as many other facets of insurance claims. The critical components for our strategic implementation plan includes developing guided metrics, operational enhancements, technical innovation, acquisition of key personnel and identifying a detailed set of activities with milestones.  Listed below is a high-level overview of our existing infrastructure critical to quality advancements prudent to providing exceptional claims related services.

System Integration
Maintaining a forward-thinking, progressive approach to resolving a claim, we utilize multiple applications (OnBase ECM, Verint Recordings, Livevox Dialer, Compliance Initiative) along with our Columbia Ultimate Business System (CUBS) creating an all-encompassing packaged subrogation solution.

File Transfer Capabilities
Our VPN credentials and over 23 years of experience in the transfer of client specific data enable us to provide a ‘secure tunnel’ access whether it is from one site or multiple sites.

Document Transfer Initiative
True to our innovative think-tank approach, Client Services Incorporated (CSI) continues to broaden outside the realm of acquired technologies with OnBase ECM. OnBase ECM is an organically and continuously developing suite of ECM applications utilizing the same code base, user interface, content repository and security administration modules.

Reporting
Our integrated packaged solution allows for endless reporting capabilities that can be customized to meet your needs.  Our technical design allows for standardized and authentic reporting derived from the raw data sources within our secured mainframe.

Compliance
Our networked system allows for instant updates of compliance modifications to streamline directly to a specialist’s desk.  Our automated compliance modules create a system of mandatory reviews of state laws and applicable statutes prior to specialists working a claim. Based on your requirements, we can program guidelines into CUBS as an immediate reference for the specialist working the claim.

FDCPA Compliance
Over 23 years, we have mastered the operational needs necessary to ensure FDCPA compliance. We have a dedicated Quality Assurance staff specific to subrogation and a recording system that documents ALL inbound and outbound consumer interactions. 

State Law Compliance
State laws governing subrogation are hard coded into our CUBS system and are accessible in real time from a specialist’s desk. State laws specific to a state associated with a claim require a mandatory review  with manual acknowledgment prior to a specialist working the claim.

Statute of Limitation Compliance
CUBS is programmed so that when claims are entered, it will recognize the Statute of Limitations (SOL) based on the State of Loss, Date of Loss, and Type of Claim. These indicators are the driving force behind ensuring that CSI is compliant with all applicable SOL.

Dispute Management
Dispute Management is based on adherence to protocol customizable by your company. CSI will create action codes to the preset procedural guidelines on managing consumer disputes.  All disputed claims automatically go into a hold status until the dispute is resolved.