Customer Care Solutions > Call Center Services (CSI)
Call Center Services
CSI is a client-oriented company that keeps the unique needs of each client at the heart of our operation. We employ the latest and most innovative technologies and our operations guarantee the industry’s most responsive service. CSI employs a dedicated, experienced staff and infrastructure to ensure efficient and effective handling of customer relationships. This allows our clients to focus their resources on growing their core business. As a company with full-service, state-of-the-art capabilities, CSI has the expertise and the resources to manage the lifecycle of every type of client.
Whether we are selling to a targeted list, selling a new product, or reconnecting with customers, our flexibility allows us to support different integration scenarios. We have integrated the most advanced assortment of software with a massive computer network that allows us to customize and prioritize every client's accounts according to their individual needs.
CSI's dedicated and experienced on-site management staff ensures maximum productivity from each agent and our ongoing agent training and development programs allow for higher close rates and ultimately lead to a much greater return on our client’s investment.
CSI operations include full-service facilities in St. Charles, Missouri with the flexibility to staff hundreds of skilled agents 24 hours a day, seven days per week with the operational ability to effectively handle a mix of more than 10,000 inbound and outbound contacts per day.
Being compliant and professional is standard at CSI. We use regular call monitoring and call auditing to evaluate the flow of information, compliance and quality assurance. Our innovative, on-going agent and call center monitoring technologies allow us to real-time audit our operations to ensure campaign success.
At CSI, we tailor customer care programs to craft a unique and profitable customer experience. We treat your customers like they are our own, every step of the way!
CSI call center services are fully flexible and customizable to any industry. Typical industries represented by CSI include: Satellite TV and high speed satellite internet.