Customer Care Solutions > Letter Servicing
For more than 25 years, Client Services has driven its success by staying true to the same prudent principals that continue to prove effective. Our proprietary solutions are developed to systematically approach a consumer from all angles; letter campaign, dialer strategy and inbound call management are the trifecta of ensuring your message reaches the right party.
Our confidence in our key elements guides our quality standard and enables us to remain the hallmark of our industry. Our analysis of letter campaigns has shown that a secret to success is to gradually increase the assertiveness of letters over time. Knowing the most effective ways to reach a consumer, we have invested in the highest degree of innovative technology available to maximize contact, including the use of multiple channels of direct letter mailings.
All e-generated letters are reviewed and authorized by general counsel and the USPS, eliminating the liability our clients face. At no charge to our clients, we routinely audit our letter strategy to ensure compliance with applicable state and federal laws. The notice series and order of the letters can be changed to meet the unique demands of each client we service. In an attempt to motivate the consumer to take action, each notice is timed and designed to increase effectiveness. A list of letter campaigns and target-specific mailings are available upon request.