Solution Opportunities
CMS specializes in the customized development and implementation of state-of-the-art contact center solutions in the following areas:
 | - Customer Acquisition
- Order Processing
- Cold Calling
- Advertising
- New Movers
- Cross Sell/Up-sell
- Support Information
- Customer Retention
- Product Activation
- Win-Back Programs
- Appointment Setting
- New Start Verification
- Appointment Reminders
- Market Research
- Third Party Verification
| - Direct Mail
- Lead Generation
- Mail Response
- Customer Service
- Newspaper Circulation Response
- Political Polling
- Telethon Support
- New Product Selling
- Disaster Support
- Product Support
- Database Marketing
- Technical Support
- Campaign Blending
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We offer the latest and most innovative contact center technologies to meet your business needs including:
- Predictive Dialer
- Campaign API
- Complete Monitoring & Quality Assurance
- Campaign Voicemail
- PCI Level 1 Security Rating
- Business Continuity Plan
- Internal Overflow Management
- Compliance Management
- Fully Customizable Automatic Call Distribution (ACD) System
| - State-of-the-art Agent Workstations
- Auditable Recordings
- Custom Reporting
- IVR
- Market Management Analysis
- Forecasting Models
- Information Security
- Inbound Call Routing
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Now that you know about Consumer Marketing Services (CMS), give us the opportunity to learn more about your needs. As an end-to-end contact center, Consumer Marketing Services has a solution for every call center need.