Technology and Security
Client Services is dedicated to insuring its clients an unmatched bottom line impact through an aggressive technological platform. Our progressive technology investment strategy combined with our proven management tools and common sense performance metrics give CSI a unique “think-tank” approach and makes us a true “impact” partner for our clients.
Thanks to the strength of our technical resume, Client Services easily sets the industry standard when it comes to call center innovation. CSI has established itself as the premier revenue recovery company in North America by accommodating individualized client security requirements without minimizing any aspect of our own stringent technical standards. We are proof that exceptional results can be obtained without sacrificing results. To ensure Client Services is performing at the highest of levels and maintaining a strong security posture, we undertake continuous testing and improvement of our security infrastructure. The CSI overall security program has been assessed and measured against the international security standard ISO-27001:2005 and ISO-27002:2005.
Client Services' security program was given an overall rating of "1 - Strong" (the highest) when evaluated against the ISO 27001/27002 standards. We are also SAS-70 certified.
To provide added peace of mind for our clients, Client Services undergoes an annual assessment against the PCI DSS Level 1 security standard. Client Services has been PCI DSS Level-1 (the most stringent) certified the last five years.
