About Us

about-usClient Services, Inc. (CSI) was founded in 1987 in the heartland of America. Steadfast on Midwestern values, CSI quickly established a reputation for providing superior quality and consistent performance. From its inception, CSI has paid special attention to attracting and retaining outstanding talent.

As a result, CSI’s workforce is comprised of individuals with the drive and determination required to flourish and succeed in a competitive environment. It is that same spirit that has helped CSI evolve into a full-service Customer Relationship Management company. Today, CSI offers a full suite of Accounts Receivable Management (ARM), Business Processing Outsourcing (BPO) and Healthcare solutions. As a company with full call center capabilities, CSI has the expertise and the resources to manage the life cycle of your customer base.

Operational Highlights

  • Proven call-center platform based on a high level of analytical modeling
  • Strong manager-to-employee ratio
  • A unique corporate culture that supports high retention rates
  • Refined employee incentive programs
  • Over 1500 seats in our domestic and near-shore contact center

Customer Centric Mission

  • ‘A+’ Better Business Bureau Accredited
  • 100% call recording
  • Voice Analytics Software
  • Quality Assurance department proactively monitors calls for brand protection
  • TCPA compliance

Technology / Security

  • Avaya Telephony Platform
  • CSINet – Secure intranet knowledge base
  • PCI-DSS (Level 1) compliant since 2008
  • SSAE 16 SOC 1 (Type II) (formerly SAS 70) certified
Our Locations
St. Charles Campus
3451 Harry S. Truman Blvd.
St. Charles, MO 63301
Lenexa Campus
14425 College Blvd., Ste. 170
Lenexa, KS 66215
Costa Rica Campus
Diursa Business Center
Eurocenter 1, Second Floor
Barreal de Heredia, Costa Rica.