Frequently Asked Questions

Please find a list of frequently asked consumer questions below. If you do not see your question listed, please feel free to either call us toll-free at (877) 665-3439, or contact us via the Web using the “Contact Us” option on this website.

 

Question 1: Why does Client Services, Inc. appear on my credit bureau report?
Client Services, Inc. does not currently report delinquent account information to Credit Reporting Bureaus. However, Client Services, Inc. may have made an inquiry to a Credit Reporting Bureau in connection with a delinquent voluntary credit account that was placed with our offices for collection. As a result, the inquiry might appear on your credit report. Also, please be aware Client Services, Inc. does not purchase or sell any consumer debts. Thus, Client Services, Inc. should not appear as the owner of any account identified on your credit report.

 

Question 2: Can Client Services, Inc. change balance information about my account on my Credit Bureau Report?
Client Services, Inc. does not currently report delinquent account information to Credit Reporting Bureaus.

 

Question 3: Why is Client Services, Inc. calling me?
Client Services, Inc. handles a number of different business matters involving consumers. The telephone calls could be in relation to the collection of a delinquent debt, a call regarding an existing business service, or other personal business matter.

 

If you believe that you are receiving calls from Client Services, Inc. in error, please contact us so that we can correct the situation and cease calls to you. You can make this request via our “Contact Us” link on this website.

 

Question 4: I would like to see a balance and payment history for the account that you’ve been collecting on?
Thank you for your payment to Client Services, Inc. We enjoy working with consumers and appreciate the opportunity to assist you with your request. Please click the“Contact Us” link on this website and provide the reference number associated with your account, a description of the information you are requesting, and details about where you would like the information sent.

 

Question 5: I have declared bankruptcy, but am still being contacted by Client Services, Inc. regarding a debt that was included in my filing. What should I do?
Please click the “Contact Us” link on this website and provide the required information, including the reference number associated with your account and an explanation of the concern. Our Consumer Advocacy Department will update your account with the information provided or reach out to you to obtain information or documentation, if necessary.

 

Question 6: I am having trouble logging into your Web Pay center to make a payment? How can I get help?
We are happy to assist you with any payment website login problems. Please contact the Client Services, Inc. Consumer Advocacy Department toll-free at (877) 665-3439 for assistance.Issues related to login problems can be the result of a number of issues, including: (1) a previously created payment plan is preventing current information from being displayed; (2) your computer’s “pop-up” blocker is preventing the website page from loading; (3) your account may no longer be placed with our office.Please be aware that the Consumer Advocacy Department does not accept payments on accounts, but can transfer you to a manager to assist you with a payment, if requested.

 

Question 7: I would like to discuss a settlement for my account?
Please be aware that the Consumer Advocacy Department does not accept or discuss the details of payments on accounts. However, the Consumer Advocacy Department can transfer you to a manager to assist you with the resolution of your account, if requested.

 

Question 8: Stop calling my phone number, my place of employment, and/or my relatives!
Client Services, Inc. honors consumers’ requests to cease communications. Please contact us using this website’s “Contact Us” tool, or call toll-free at (877) 665-3439, and provide our Consumer Advocacy Department with the telephone number(s) that you would like not to be called. Our records will typically be updated within one (1) business day.

 

Question 9: I need to stop an automated payment for this month?
Client Services, Inc. honors consumers’ requests to stop scheduled payments. Please contact us using this website’s “Contact Us” tool, or call toll free at (877) 665-3439, and provide our Consumer Advocacy Department with information regarding your account, and the payment you would like to stop.

 

Question 10: I need proof that I have paid or settled an account placed with Client Services, Inc.
Thank you for your payment to Client Services, Inc. We enjoy working with consumers and appreciate the opportunity to assist you with your request. Please click the“Contact Us” link on this website and provide the reference number associated with your account, a description of the information you are requesting, and details about where you would like the information sent.