Company Overview
Client Services, Inc. (CSI) was founded in 1987 in the heartland of America. Steadfast on Midwestern values, CSI quickly established a reputation for providing superior quality and consistent performance. From its inception, CSI has paid special attention to attracting and retaining outstanding talent.
As a result, CSI’s workforce is comprised of individuals with the drive and determination required to flourish and succeed in a competitive environment. It is that same spirit that has helped CSI evolve into a full-service Customer Relationship Management company. Today, CSI offers a full suite of Accounts Receivable Management (ARM), Business Processing Outsourcing (BPO) and Healthcare solutions. As a company with full call center capabilities, CSI has the expertise and the resources to manage the life cycle of your customer base.
Operational Highlights
- Proven call-center platform based on a high level of analytical modeling
- Strong manager-to-employee ratio
- A unique corporate culture that supports high retention rates
- Refined employee incentive programs
Customer Centric Mission
- ‘A+’ Better Business Bureau Accredited
- 100% call recording
- Voice Analytics Software
- Quality Assurance department proactively monitors calls for brand protection
- TCPA compliance
- Text Messaging / Email Options
Technology / Security
- Predictive, Mobile Comply, and Manual Dialing Platforms
- CSINet – Secure intranet knowledge base
- PCI-DSS (Level 1) compliant since 2008
- SSAE 16 SOC 1 (Type II) (formerly SAS 70) certified
514 Earth City Expy Ste 310
Earth City, MO 63045
Diursa Business Center
Eurocenter 1, Second Floor
Barreal de Heredia, Costa Rica.