With over 25 years of experience, Client Services, Inc. (CSI) has built a technology and compliance-driven infrastructure that promotes and emphasizes positive consumer experience. As a partner to many of the nation’s top lenders, CSI has gained invaluable insight and experience by working with these highly sophisticated organizations.
In a heavily regulated industry such as Accounts Receivable Management (ARM), along with increased scrutiny from both federal and state regulators, it is imperative that creditors align themselves with a reputable and sophisticated agency. CSI’s robust compliance program, coupled with our extensive and state-of-the-art technological infrastructure, provides clients the confidence they need in today’s environment. Unique to the industry, CSI has implemented 100% call recording, voice analytics software, and customer satisfaction surveys. Additionally, CSI meets data security and procedural quality standards such as PCI compliance, BBB accreditation, SSAE 16 (formerly, SAS 70), and ISO 27001/27002 certifications.
Headquartered in Missouri, CSI embodies Midwestern values and work ethic. As a premier provider of ARM solutions, CSI’s operating facilities include multiple domestic locations and a near-shore operation in Costa Rica. Our state-of-the-art call center technology platform supports a full suite of ARM solutions, providing our clients with the best that the industry has to offer. From first-party, early-stage, “soft-touch” collections to third-party, post charge-off recovery programs, CSI has the capabilities to effectively manage the full spectrum of the customer account lifecycle, while maintaining a positive brand image for its clients.