Client Services, Inc. supports healthcare organizations in managing benefit verifications, insurance authorizations and medical billing. Our solutions allow practices and hospitals to focus on the patient, while CSI manages non-patient care activities. Our healthcare team has extensive industry experience and understands the burden non-patient care activities have on healthcare organizations. CSI’s cost effective solutions offer a tremendous value to healthcare practices of any size.
This case study presents a client’s request for assistance on improving its customer service and the quality of its billing and receivables process – both of which were having a significant negative impact on its revenue goals. The client is a regional group of 250 physicians and mid-level providers operating through 15 hospitals located in a four-state area, and treating an average of 2,000 patients a day. CSI was given access to 4 of the client’s 15 hospitals in the initial engagement.