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Client Services, Inc. has discovered a fraudulent business that is calling consumers offering mortgage modifications and credit card rate reductions representing themselves as “Client Services.” Please be assured our company does not partake in this business practice and is not affiliated with this company in any way. Client Services, Inc. encourages consumers to report the fraudulent “Client Services” to the proper authorities.

WELCOME TO CLIENT SERVICES, INC

Client Services, Inc. (CSI) was founded in 1987 in the heartland of America. Steadfast on Midwestern values, CSI quickly established a reputation for providing superior quality and consistent performance. From its inception, CSI has paid special attention to attracting and retaining outstanding talent.  As a result, CSI’s workforce is comprised of individuals with the drive and determination required to flourish and succeed in a competitive environment.  It is that same spirit that has helped CSI evolve into a full-service Customer Relationship Management company. Today, CSI offers a full suite of Accounts Receivable Management (ARM), Business Processing Outsourcing (BPO) and Healthcare solutions. As a company with full call center capabilities, CSI has the expertise and the resources to manage the life cycle of your customer base.


Consumer Feedback

CSI has a reputation for providing consistent high quality service to our clients as well as a positive consumer experience for our customers. This is demonstrated by the continuous affirmative feedback we receive. Below is a small indication of the types of positive consumer comments our employees generate.

"You were very personable. [Alissa] made this as pleasant as possible and motivated me to cooperate as much as I possibly could. You have indeed handled my call in a professional manner!"
"I would rate [Jessica] a 10 on a scale of 9."
"Doddie is doing a very good job. I . . . truly hear the sincerity in her voice when she said she was here to understand and help me. That is the reason why I made a payment arrangement. This is not something that I have seen in a while. She really is the real deal."
"I have been trying to resolve this account for years and nobody has talked to me in such a presentable and logical manner like Dominique did. She was the only one who has actually worked with me to help me resolve this account."
". . . just talking to Kyle takes some of the edge off of it. His demeanor was amazing, he was very patient, explanatory and compassionate. He has a phenomenal personality that comes through on the phone. Dealing with someone like him really helped so much."
"You have been very helpful, professional and courteous today. I appreciate [Ray] taking the time to help me out with this."
"I would give [Fred] a 10 out of 10!"
"I have really, really enjoyed working with [Keea]. You are truly a consummate professional. You have restored my faith in being human by helping those of us with medical issues and not treating us like we asked for it, or like we wanted it. I appreciate that you are human."
"I spoke with Sandra today. What a wonderful person! You have a valued employee. Speaking with Sandra was a pleasure! She made my day! Thank you Sandra!"
"Dealing with Russell was a very good experience. He was professional, knowledgeable and worked hard at a resolution to my problem. I appreciate that kind of service, especially under the circumstances. Thank you for having an employee like him who has people skills and works towards an amicable solution for both parties."
"Kevin was kind, very helpful, respectful and knowledgeable. He provided excellent customer service."
"Michael was extremely respectful and treated me with dignity and I very much appreciate that. . . . He did a great job getting things set up and it makes me want to work with you folks to get this handled. I wanted to take a moment and congratulate him for an outstanding job. I look forward to working with Michael in the future."
Congratulations Zina on the receiving this positive customer comment, "You have been such a sweetheart and a very nice lady. . . . You put a person at ease with how you work with them and try to help them come up with the best plan for them. You are very nice to talk to and have handled yourself well. You have been the best person to work with."
"I am so thankful for [Antonio’s] kindness and good will. I hope your new year is filled with peace, happiness and harmony for you and your family."
Great job Sarah, on getting this customer compliment, "You have been very helpful, very kind and very professional. You have answered all of my questions. Thank you so much for being so considerate. I appreciate you and everything that you have done for me. You have been helpful since the first day I talked to you. I just wish there were more people out there like you. You have been so understanding while I babble on about all of the things going on in my life."
A customer had this positive comment about Samuel, "Out of any collection agency that I have ever spoken to, you actually treat people like human beings and I want to thank you for that. I appreciate your tone."
"Dana was very professional and polite. She took a lot of stress out of my situation. Everything was wonderful!"
It was great to hear a customer talk about Andrea’s efforts. "You had great customer service. You were respectful of my time and I enjoyed speaking with you. You helped me get my life together step by step and I am grateful."
Marvin got this compliment after working with a customer "You have been very kind. You are very skilled at what you do and I appreciate your help."
"Isabel and I had a great conversation and she was an absolute blessing and such a doll. I just love her to death."
"You have an excellent employee in Pat. He has helped me save many tears and many months of trying to handle this. I just wanted to tell you what a kind man he is. He was never once harsh with me. He is wonderful."
"Darryel has been really helpful, courteous and patient with me in trying to resolve my account. He was kind and that means a lot."
Jeff received this feedback from a customer, "I feel so much better about this situation. You were wonderful. A lot of times people can be so nasty, but you are so nice and understanding and I appreciate it. You made my day."
A customer called in and complimented our agent, Shyra, saying she appreciated "being treated like a human being instead of talking to someone who sounds like a robot."
About our agent Greg, a customer wrote, "I appreciate the dignity, respect and compassion that you have shown."
"Ruby has done an exceptional job working with me . . . she was able to work out a set of payments that I can live with until I can get this resolved. She turned me around from someone who was hostile to someone who was willing to work out a plan to get this handled. She was very professional and turned around what could have been an ugly situation. I am definitely appreciative of the job she does."
"Shonda was so obliging and so nice and it was such a pleasure. I know that I owe money to you and if you owed me money, I would be screaming at you. Instead she was very professional and very courteous. I just want you to know how much I appreciate that."
"In light of what you (Chelesie) do, you sound like you also have a heart and I appreciate that. Thanks so much."
"Lavonne is outstanding at her job. She is genuine and personable. I was working with her and when I called her back, she remembered who I was and what my situation was. She has been amazing during the whole process."
Matt, received his own compliment from a consumer who was talking to him about another one of our agents, when the consumer said, "Her work is a reflection of management so it's obvious, if she reports to you, then you have helped train her well."
"I've been dealing with Jeff and he has been absolutely outstanding. He is so professional and explains everything fully. I am very impressed with him. Jeff is a true gentleman. His tone and the way he deals with his customers are outstanding."
"Craig is unbelievable. He was willing to work with me when I was having a hard time. I appreciate him. He is well spoken and courteous."
"I was impressed how Catrina handled the call. She was concerned and she was not pushy. She allowed me to speak, which was important. She was very professional."
"You are a darling. Most of the debt collectors are sharks and you are definitely a butterfly."
Our agent Stephanie received a letter complimenting her hard work, sensitivity and professionalism during a recent call. Below is a portion of what the consumer had to say about their interaction with Stephanie: "…I felt "safe" in talking with Stephanie. I didn't feel judged in any manner for my situation. If anything, Stephanie made me feel like my situation was extraordinarily common and something about which I did not need to be embarrassed. [Stephanie] responded with the care and concern of a deeply invested therapist whose only motivation was to ensure that her patient felt listened to, supported and "cured". Her demeanor and professional handling of my situation put me at ease and actually helped me overcome my embarrassment. If those in my situation knew Stephanie existed, I am sure they would be less hesitant to make that dreaded phone call to handle a very embarrassing situation. So it is with great respect that I commend the work of Stephanie and with gratitude that I express my appreciation for her compassionate and sympathetic handling of my case."
"William was very helpful. He provided an excellent service."
"Heather is very gracious and very helpful. She made this whole process easier. I wanted to say how much I appreciate her and what a pleasure it is working with her."
"I want to let you know that Derek was very professional and patient. He was understanding and made the experience much easier. He is definitely an asset to the company and I would like to make sure you know how great he is."
"William has been so nice and I thank him. They need a whole lot more people like him working there."
"Webster was helpful and knowledgeable. He was great to work with and he certainly helped me."
"Sherri was very kind. I really appreciate the way she handled the conversation. She was very empathetic, polite, and kind. She took the time to understand my situation and she genuinely tried to help. Because of her professional handling, I was able to get back on my feet and feel good about this."
"Maria has really helped me out. She needs to be recognized because what she has done has meant a lot."
"William was so sweet. He was the nicest he could be. You have a good employee there. There aren't that many people who talk to the customer that well."
"Adam has been more than helpful. He does a great job and I appreciate it. He is professional and does everything he can. Keep up the good job."
"...Victor was really professional and I applaud the way he handled this. ...He was actually pleasant to deal with and I appreciated that."
"Meesheca was very polite and has taken care of me well. Meesheca did a good job and I want her recognized."
"Jasmyn took the time to look at my account and I was very impressed with how she handled it. She is a very sweet girl and I would speak with her anytime. She went above and beyond."
"Tony treated me with the utmost respect. It truly was a pleasure to work with him to come to an agreeable arrangement to pay the debt."
"I’ve been working with Greg for a few months and he is very professional and has been very helpful. I really appreciate his work."
"Christine has done a very good job with customer service and I want her to be recognized. She was very informative."
"Amanda was helpful. She was willing to work with me to get things organized straightened out."
"CK worked . . . well throughout all of this and I appreciate her."
"I just had the privilege of talking to Amanda. I just wanted you to know that she deserves kudos for how she helped me today. Thank you so much!"
"I just wanted to compliment Robert. He was such a gentlemen to me. He worked with me and helped me out by giving me ideas for how to take care of this debt. He was excellent and very professional. You guys do an excellent job."
"You have a wonderful employee in [LaVonne]. She was so kindhearted in finding options that would work for me. She was patient and understanding and actually listened – she didn’t just hear, but she listened to what I said. She has an honest voice, a caring heart and I want to sing her praises. We need more people like her in business. She should have a pat on the back and 10 gold stars today."
"[Gloria has] been wonderful, thank you. I know this [debt] is my fault, but you treated me professionally and I appreciate it. You listened and you have a heart. I appreciate you trying to help me in any way you can and for being so kind to me."
"Karen has been handling our account for 3 years. She has never harassed us. Karen understood, was very caring and it meant a lot to us. Karen did outstanding and really needs to be recognized. Kudos to her!"
"[Deborah] is absolutely superb. She was so patient with me. She made me feel very secure and that means a lot to me."