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Client Services, Inc. has discovered a fraudulent business that is calling consumers offering mortgage modifications and credit card rate reductions representing themselves as “Client Services.” Please be assured our company does not partake in this business practice and is not affiliated with this company in any way. Client Services, Inc. encourages consumers to report the fraudulent “Client Services” to the proper authorities.

WELCOME TO CLIENT SERVICES, INC

Client Services, Inc. (CSI) was founded in 1987 in the heartland of America. Steadfast on Midwestern values, CSI quickly established a reputation for providing superior quality and consistent performance. From its inception, CSI has paid special attention to attracting and retaining outstanding talent.  As a result, CSI’s workforce is comprised of individuals with the drive and determination required to flourish and succeed in a competitive environment.  It is that same spirit that has helped CSI evolve into a full-service Customer Relationship Management company. Today, CSI offers a full suite of Accounts Receivable Management (ARM), Business Processing Outsourcing (BPO) and Healthcare solutions. As a company with full call center capabilities, CSI has the expertise and the resources to manage the life cycle of your customer base.


Consumer Feedback

CSI has a reputation for providing consistent high quality service to our clients as well as a positive consumer experience for our customers. This is demonstrated by the continuous affirmative feedback we receive. Below is a small indication of the types of positive consumer comments our employees generate.

"[Caroline] was amazing and helpful and is a really nice woman. She was not in a hurry, took her time with me and was very nice, sweet and helpful. She deserves a shout out!"
"I want to give a big compliment to Brad. He communicated very well; he was very kind, very knowledgeable, personable and listens well. He was very efficient in a friendly manner, which is the best of both worlds. I really think he is exceptional! He had that professional energy without being pushy and that is impressive."
"I just talked to the most wonderful representative at your company, Cheryl. She was so professional, calm and so understanding that I felt like I needed to share that with someone. You are so fortunate to have someone like her. I am so impressed when I come across someone who treats people like they are humans!"
"I want to let you know how great DeShawn was in helping me get this account settled. She was very professional and great to work with."
"Todd was very understanding and helpful with my situation. He was very easy to work with."
"I have been very thankful for the kindness and courtesy and politeness with all of your staff, including Melissa...I really appreciate you working with me."
"Larry was really cool. I spoke to quite a few agencies today and he was the nicest person I spoke with all day long. It was like he wanted to help and not just take my money. He is super nice."
"Tracy is awesome. She took care of everything and deserves recognition. She was very professional and I really appreciate it."
"I appreciate [Mark's] patience and willingness to work with me. If I were in a position to take care of this now, I would do that because he was that nice. He was very kind to me and I really appreciate it."
"Kelly was super awesome to work with. I have talked to other people before, not necessarily from your company, who were not pleasant to deal with on the phone. She was so nice, sweet and respectful and I really appreciate that. She handled everything perfectly."
"Michelle has been a pleasure to work with and is always available to answer any questions that I have. I know that in the business world, you don’t really hear a lot of feedback unless it is negative and I want to share the positive."
The following compliment was said about our agent Latifah, "Fine and polite to me."
"Both [Scott and Heather were] extremely professional....Didn't make you feel bad about needing this type of service."
CSI agent Cherie received two compliments this week: "[Cherie] treated me very well . . . I appreciate all of their help." and ". . . very satisfactory . . . very polite, and so much better than some of the other people you have to deal with. They were very good . . ." Great job Cherie!
Two consumers had the following to say about our agent Sharise, "[Sharise] treated me very well . . . I appreciate all of [Client Services, Inc.'s] help." and "[Sharise] was . . . awesome. Best person I every talked to and very nice." Great work Sharise!
CSI agent Heather received two compliments this week: "[Heather] is awesome, everything is amazing. I don’t feel hassled or pressured. She is very cool . . . and I appreciate her working with me." And "Very positive experience." Great job Heather!
"Dana was absolutely wonderful. She worked with me and she was understanding, empathetic and everything you could possibly think of. She took the stress off me and I can’t tell you how much that meant to me. She deserves a big hug. I’m so happy because I no longer have to worry about this bill."
"I would like to give my kudos and a "shout out" to [Holly] for handing this call in a professional manner. I really appreciate your kindness."
"I want to tell you how much we appreciate William. He was very kind, talked both my husband and I through everything and helped us take care of this debt without being threatening. He was very helpful and I appreciate it."
"Dornita has been so wonderful to me, so patient and understanding. A lot of people are not this compassionate and just don’t get it like she does. I don’t know what I would have done without her. She has been so amazing to me… I can’t thank her enough."
A consumer sent a note to Mark that read: "Thank you for your great service. Communication is so important and you definitely have a great understanding of the concept!"
"[Michael is] the most awesome person that I have spoken with at Client Services in all of these [5] years. Your professional expertise and your attitude is exceptional, it truly is. It is beyond most people’s expectations. Everyone has always been nice, but you have a certain professionalism that really carries through, as well as an intelligence level that welcomes the consumer and makes you feel that there is a resolution coming. You really excel in being a caring professional. You efficiently and effectively know how to deal with people."
"[Todd has] great customer service skills… Your attitude is why I am making this arrangement right now."
"Thank you Karen for your patience, your time and your professionalism!"
"Greg has helped me so much with trying to settle my account. He has gone beyond with being so kind and helpful to me and I really appreciate it."
"Joel is doing a great job. He is a class act and portrayed excellent customer service. I have had nothing but good experiences with Joel."
"It was such a relief to have Cheri give me answers to many of the questions that I asked. She was caring, a good listener, patient, understanding, and knowledgeable. I feel that you should be aware of what a valuable employee you have!"
"The experience [with Kawana] was not only stress free - unexpectedly so - it was also encouraging and helped me to "center" on the coping plan for paying off my debt. Her questions helped me get an overview of my entire debt situation."
"Jason is a very nice young man. He has a nice way with people and is very respectful and kind. This was not your typical experience with a debt collector. The last few years had been rough, and it’s because of Jason that I set up an arrangement as quickly as I did."
"I just want to tell you how great Kara is. Even though she is calling to collect a bill, she is very professional and makes you want to pay your bills."
"I wanted to express my gratitude and appreciation for Sandra and the way she has helped with my financial bind….She’s wonderful, professional, courteous and kind. I’m so grateful that she is the person I am working with on this."
"I want to let you know about my experience with Barbara. I appreciate the kindness that she showed me and how she explained things to me. To have a debt collector call me and be so nice was such a breath of fresh air."
"I want to give a compliment to your company and to Nathan for his professionalism. I really like the way that you handle the consumer, especially with hardships. From the beginning, your company has been the best of the best as far as the “human touch”. I wish that more creditors would use CSI instead of these run of the mill agencies that don’t treat people nicely."
"Joy was very patient with me… She was so calm, even though I was worked up. She was just great. I would give her 10 stars, easily!"
"I want to tell [CSI] how wonderful Matthew was. His manners, tone of voice and professionalism were excellent. He was fabulous to deal with."
Kelly had two people provide positive feedback on her efforts: "Kelly did an amazing job talking to me like a human being and not treating me like a horrible person for not being able to pay on my account." A different consumer wanted to "…give Kelly a compliment and commend her level of service and professionalism."
"I wish there were more people in the world who were as polite on the phone as Susan was. She was probably one of the nicest people that I have talked to on the phone in a long time, and I talk to a lot of people on the phone each day."
"I am so pleased with the kind gestures that Tracy did for me…she is so customer centered, knowledgeable and very compassionate. When I made this call, I was upset and she apologized even though it wasn't her fault. She handled my account and the call very well."
"I want to give recognition to Janet. She is very polite and very professional. We have been in contact for well over a year now and she has been a great employee and a great spokesperson for your company."
CK has received two compliments from consumers this week: "I want to give CK compliments for the way she handled herself on the phone and how professional she is. She handled it the way that I would have preferred it be handled. A lot of times things go unsaid and I feel it is necessary to commend her. She did a very good job." She also received the following compliment: "CK has been very helpful to me…I am thankful for that."
"Glenn called last week and had no idea my husband had passed away the day before. He gave me the time that I needed before calling me back. He was a class act from beginning to end. He showed excellent decorum and was very considerate."
"I would like to let you know what a pleasure it has been to work with Barbara ... most courteous, helpful and understanding ... She is definitely a value to your operation."
"I would like to leave a compliment for Julie and Deborah for their clarity, detail and their patience. It has been a frustrating process trying to figure out my account and they did a really good job helping me clear things up."
"Michelle was such a sweetheart. She was so professional, her tone of voice was very calm, she let me vent and was so patient with me … She was absolutely wonderful."
"I would like to commend Justin for being so nice and helpful. I really appreciate his help. He is an asset to your company. If there is a level that is more than excellent, then he is that."
"Gloria was very professional, clear and answered all questions. I would give her 110% in listening skills. She is very, very good. If someone says she’s not, you give them my phone number and I’ll tell them otherwise!"
"I wanted to let you know that Susan was very pleasant and very helpful and I appreciate that."
CSI received three compliments about our agent, Cherie. "I just spoke to Cherie and I just wanted to say that she was incredibly helpful, very understanding and it was really a pleasure to speak too. She did not make me feel uncomfortable at all. Kudos! She was really, really good. Cherie was very helpful." Two other consumers said the following about Cherie’s assistance, "Very Satisfactory" and "The people handing my account are very nice to me."
Our agent, Janet, received the following two compliments: "Janet treated me with respect and I couldn't be happier." and "Janet was wonderful. I don’t mind paying this bill when someone treats me with the utmost respect and dignity like she did. I've had some difficulties and other agencies have talked to me with complete disrespect. I've never been happier to pay a bill...!"
"Matt has been wonderful, so helpful and so kind. [He] made me feel comfortable with the whole process. Kudos to him!"
"I just wanted you to know that I appreciate everything that Zina has done. She really explained everything to me. She took the time and went above and beyond to make sure I understood. From the bottom of my heart, I want you to know that I appreciate that. She is a great asset to your company. I thank you for working with us and for the opportunity to repay my account."
"I want to commend Maria because she is very professional and very patient, which is not common when people speak to the elderly. She is personable and took care of every detail that I needed taken care of. You are lucky to have her, she is outstanding."
"Robert is fantastic at what he does. During the entire time that he and I have been working on this account, he has never made me feel beneath him, never downgraded me and never harassed me. That’s the way these situations need to be handled. He has given me options and gone to bat for me. I truly appreciate his workmanship. Without him, I don’t think the account would have been settled. He did a fantastic job. I can’t speak highly enough of him."
Our agent, Marie, received a thank you note which included this message, "Thank you for the professional & kind manner in which you handled my account. I truly appreciate it." A different consumer also had the following to say about the experience of working with Marie. "Marie has always been very professional on the phone. She has always returned my phone calls in a timely manner and has done a great job working with me. She has gone above and beyond any expectations...She has always listened to what I had to say and has always been professional. This wasn't as painful of an experience as I thought it would be!"