Client Services, Inc. (CSI) was founded in 1987 in the heartland of America. Steadfast on Midwestern values, CSI quickly established a reputation for providing superior quality and consistent performance. From its inception, CSI has paid special attention to attracting and retaining outstanding talent. As a result, CSI’s workforce is comprised of individuals with the drive and determination required to flourish and succeed in a competitive environment. It is that same spirit that has helped CSI evolve into a full-service Customer Relationship Management company. Today, CSI offers a full suite of Accounts Receivable Management (ARM), Business Processing Outsourcing (BPO) and Healthcare solutions. As a company with full call center capabilities, CSI has the expertise and the resources to manage the life cycle of your customer base.
Client Services, Inc. has a reputation of providing consistently high quality service to our clients as well as our customers. This is evident by the positive feedback we continually receive.
One consumer had this to say about our agent Andrew.
“I really appreciate that you all work with me. I have never had any problems with anyone who I have worked with in the past at your company. Everyone has always been really nice and understanding with me and I appreciate that, I really do. Your service is excellent.”
Our agent Greg has also been recently recognized:
“I just want to let you know that the way Greg handled my call was absolutely great. He’s super excellent. Please let other employees know that they should follow in his footsteps because he did very well. I was very pleased with him.”
Our agent Todd received this comment:
“Just a thank you for being so nice on the phone with me. I am trying my best to repay my debts. It’s so hard. I lived off credit cards to survive now I am drowning. Thanks so much for your kindness and understanding.”
And a thank you to our agent Scott. Even though this was the first time CSI had called this customer, he was very upset about repeated calls from other agencies. Scott handled the call with complete professionalism, did the right thing by reassuring the third party that we would not call again and adding the number to the do not call list. The third party was grateful and even said “you made my day”.