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Client Services, Inc. has discovered a fraudulent business that is calling consumers offering mortgage modifications and credit card rate reductions representing themselves as “Client Services.” Please be assured our company does not partake in this business practice and is not affiliated with this company in any way. Client Services, Inc. encourages consumers to report the fraudulent “Client Services” to the proper authorities.


Client Services, Inc. (CSI) was founded in 1987 in the heartland of America. Steadfast on Midwestern values, CSI quickly established a reputation for providing superior quality and consistent performance. From its inception, CSI has paid special attention to attracting and retaining outstanding talent.  As a result, CSI’s workforce is comprised of individuals with the drive and determination required to flourish and succeed in a competitive environment.  It is that same spirit that has helped CSI evolve into a full-service Customer Relationship Management company. Today, CSI offers a full suite of Accounts Receivable Management (ARM), Business Processing Outsourcing (BPO) and Healthcare solutions. As a company with full call center capabilities, CSI has the expertise and the resources to manage the life cycle of your customer base.

Consumer Feedback

CSI has a reputation for providing consistent high quality service to our clients as well as a positive consumer experience for our customers. This is demonstrated by the continuous affirmative feedback we receive. Below is a small indication of the types of positive consumer comments our employees generate.

"Dornita has been so wonderful to me, so patient and understanding. A lot of people are not this compassionate and just don’t get it like she does. I don’t know what I would have done without her. She has been so amazing to me… I can’t thank her enough."
A consumer sent a note to Mark that read: "Thank you for your great service. Communication is so important and you definitely have a great understanding of the concept!"
"[Michael is] the most awesome person that I have spoken with at Client Services in all of these [5] years. Your professional expertise and your attitude is exceptional, it truly is. It is beyond most people’s expectations. Everyone has always been nice, but you have a certain professionalism that really carries through, as well as an intelligence level that welcomes the consumer and makes you feel that there is a resolution coming. You really excel in being a caring professional. You efficiently and effectively know how to deal with people."
"[Todd has] great customer service skills… Your attitude is why I am making this arrangement right now."
"Thank you Karen for your patience, your time and your professionalism!"
"Greg has helped me so much with trying to settle my account. He has gone beyond with being so kind and helpful to me and I really appreciate it."
"Joel is doing a great job. He is a class act and portrayed excellent customer service. I have had nothing but good experiences with Joel."
"It was such a relief to have Cheri give me answers to many of the questions that I asked. She was caring, a good listener, patient, understanding, and knowledgeable. I feel that you should be aware of what a valuable employee you have!"
"The experience [with Kawana] was not only stress free - unexpectedly so - it was also encouraging and helped me to "center" on the coping plan for paying off my debt. Her questions helped me get an overview of my entire debt situation."
"Jason is a very nice young man. He has a nice way with people and is very respectful and kind. This was not your typical experience with a debt collector. The last few years had been rough, and it’s because of Jason that I set up an arrangement as quickly as I did."
"I just want to tell you how great Kara is. Even though she is calling to collect a bill, she is very professional and makes you want to pay your bills."
"I wanted to express my gratitude and appreciation for Sandra and the way she has helped with my financial bind….She’s wonderful, professional, courteous and kind. I’m so grateful that she is the person I am working with on this."
"I want to let you know about my experience with Barbara. I appreciate the kindness that she showed me and how she explained things to me. To have a debt collector call me and be so nice was such a breath of fresh air."
"I want to give a compliment to your company and to Nathan for his professionalism. I really like the way that you handle the consumer, especially with hardships. From the beginning, your company has been the best of the best as far as the “human touch”. I wish that more creditors would use CSI instead of these run of the mill agencies that don’t treat people nicely."
"Joy was very patient with me… She was so calm, even though I was worked up. She was just great. I would give her 10 stars, easily!"
"I want to tell [CSI] how wonderful Matthew was. His manners, tone of voice and professionalism were excellent. He was fabulous to deal with."
Kelly had two people provide positive feedback on her efforts: "Kelly did an amazing job talking to me like a human being and not treating me like a horrible person for not being able to pay on my account." A different consumer wanted to "…give Kelly a compliment and commend her level of service and professionalism."
"I wish there were more people in the world who were as polite on the phone as Susan was. She was probably one of the nicest people that I have talked to on the phone in a long time, and I talk to a lot of people on the phone each day."
"I am so pleased with the kind gestures that Tracy did for me…she is so customer centered, knowledgeable and very compassionate. When I made this call, I was upset and she apologized even though it wasn't her fault. She handled my account and the call very well."
"I want to give recognition to Janet. She is very polite and very professional. We have been in contact for well over a year now and she has been a great employee and a great spokesperson for your company."
CK has received two compliments from consumers this week: "I want to give CK compliments for the way she handled herself on the phone and how professional she is. She handled it the way that I would have preferred it be handled. A lot of times things go unsaid and I feel it is necessary to commend her. She did a very good job." She also received the following compliment: "CK has been very helpful to me…I am thankful for that."
"Glenn called last week and had no idea my husband had passed away the day before. He gave me the time that I needed before calling me back. He was a class act from beginning to end. He showed excellent decorum and was very considerate."
"I would like to let you know what a pleasure it has been to work with Barbara ... most courteous, helpful and understanding ... She is definitely a value to your operation."
"I would like to leave a compliment for Julie and Deborah for their clarity, detail and their patience. It has been a frustrating process trying to figure out my account and they did a really good job helping me clear things up."
"Michelle was such a sweetheart. She was so professional, her tone of voice was very calm, she let me vent and was so patient with me … She was absolutely wonderful."
"I would like to commend Justin for being so nice and helpful. I really appreciate his help. He is an asset to your company. If there is a level that is more than excellent, then he is that."
"Gloria was very professional, clear and answered all questions. I would give her 110% in listening skills. She is very, very good. If someone says she’s not, you give them my phone number and I’ll tell them otherwise!"
"I wanted to let you know that Susan was very pleasant and very helpful and I appreciate that."
CSI received three compliments about our agent, Cherie. "I just spoke to Cherie and I just wanted to say that she was incredibly helpful, very understanding and it was really a pleasure to speak too. She did not make me feel uncomfortable at all. Kudos! She was really, really good. Cherie was very helpful." Two other consumers said the following about Cherie’s assistance, "Very Satisfactory" and "The people handing my account are very nice to me."
Our agent, Janet, received the following two compliments: "Janet treated me with respect and I couldn't be happier." and "Janet was wonderful. I don’t mind paying this bill when someone treats me with the utmost respect and dignity like she did. I've had some difficulties and other agencies have talked to me with complete disrespect. I've never been happier to pay a bill...!"
"Matt has been wonderful, so helpful and so kind. [He] made me feel comfortable with the whole process. Kudos to him!"
"I just wanted you to know that I appreciate everything that Zina has done. She really explained everything to me. She took the time and went above and beyond to make sure I understood. From the bottom of my heart, I want you to know that I appreciate that. She is a great asset to your company. I thank you for working with us and for the opportunity to repay my account."
"I want to commend Maria because she is very professional and very patient, which is not common when people speak to the elderly. She is personable and took care of every detail that I needed taken care of. You are lucky to have her, she is outstanding."
"Robert is fantastic at what he does. During the entire time that he and I have been working on this account, he has never made me feel beneath him, never downgraded me and never harassed me. That’s the way these situations need to be handled. He has given me options and gone to bat for me. I truly appreciate his workmanship. Without him, I don’t think the account would have been settled. He did a fantastic job. I can’t speak highly enough of him."
Our agent, Marie, received a thank you note which included this message, "Thank you for the professional & kind manner in which you handled my account. I truly appreciate it." A different consumer also had the following to say about the experience of working with Marie. "Marie has always been very professional on the phone. She has always returned my phone calls in a timely manner and has done a great job working with me. She has gone above and beyond any expectations...She has always listened to what I had to say and has always been professional. This wasn't as painful of an experience as I thought it would be!"
"Michelle is so nice and patient. I love her way of communicating with people. A lot of people are not like that on the phone with people who owe money but she’s got the personality, the voice and the patience. She knows how to talk to you and is just wonderful."
"Nathan did such a superb job. On a scale of 1-10, I would give him an 11."
A consumer said our agent Meesheca is "awesome, kind and compassionate".
"I just wanted to say my encounter with Janet was professional and very resourceful."
"I just wanted to tell you how fabulous Kara was. Under the circumstances, I know her job is incredibly tough and I was expecting a nightmare when I called. She took such wonderful care of me and explained how we could get my debt resolved. She worked with me and my budget to spread it out so I could get everything taken care of. She was just a dream to work with and I wanted you guys to know just how wonderful she treated me. A huge weight has just been lifted off my shoulders."
"I wanted to let you know that Bria was very polite. It was very easy for me to communicate with her. She did a very good job…and I know that job can’t be easy!"
"I worked with Michelle to set up payments. I want to tell you that Michele handled it in such a beautiful way with such a nice tone of voice. I enjoyed speaking to her because of how she handled herself. I’d like to thank her so very much for everything."
A customer called in to make sure we acknowledged Cherie, of whom she said, "Absolutely the most professional person . . . “, “Consistently professional . . . “, “Made me feel respected and valued as a customer."
"It was really nice to talk to somebody who has seen the other side and associated with the customer. I really appreciate it. If you handled every phone call this way then you would have a lot more people paying off their debts. I’m going to pay mine off thanks to Heather."
"Shannon was absolutely the most pleasant, helpful and professional person that I have ever worked with. I was truly expecting to have an impossibly difficult and terrible conversation regarding what I was dealing with and she was absolutely wonderful. She answered all of my questions and I just wanted to say thank you to her."
"I thought it was important to tell you that Carlo was very nice, which doesn’t often happen. I appreciate that he had the grace to respect the elderly, which most people don’t. It is so rare that people show respect this day in age. He was so nice and respectful."
"I want to let you know that I appreciate everything that your company has done for me. Your customer service is the best I have ever dealt with. I particularly feel like I made a friend who I didn’t even know. Mary has helped me through some troubled times and I appreciate her patience with this account. She is wonderful with her customer service – in fact, all of you are. I would recommend your company to anyone. I have also spoken to Harry and Alissa in the past. All of them are wonderful and they have made my troubled time much easier for me. I’ve never dealt with a company as nice and caring as Client Services."
"William is doing a good job. Other companies are rude and Client Services is not. Anything I need on my account, William takes care of it - just like that. He is an asset and I appreciate that. . . . I appreciate what Client Services has done."
"Todd made a difficult situation less difficult. He was very respectful and patient, a great listener and allowed me to talk. I am very pleased with the outcome."
"Kelly really helped me with everything. I can't thank her enough for what she has done for me! She is a wonderful and nice person to help me with this."
"I had a couple of conversations with Lori. She is one of the sweetest women that I have ever talked to. She was very kind, very gracious and you are certainly very fortunate to have this young lady as a part of your organization."
"I want to commend Maria for her professionalism. She was very personable and understanding. She answered all my questions, and was a joy to work with."
"I would like to mention that Ramone was very helpful and very respectful in assisting me with this situation."
"Marie is a very nice lady, very professional, very good at handling things for me. She has done a great job working with me on my account."
"Nicole was awesome. I'm sure there’s not a lot of kudos with that job. This has been a rough time in my life and she was awesome."
"I’ve worked on an ambulance for 18 years and I deal with a lot of people on a daily basis. CK was one of the best I've ever dealt with. My 'hats off to your company's training. I'll be working with CSI and CK to get this paid off. She did a very good job."
“I just want to let you know that the way Greg handled my call was absolutely great. He's super excellent. Please let other employees know that they should follow in his footsteps because he did very well. I was very pleased with him.”
"Just a thank [Todd] for being so nice on the phone with me. I am trying my best to repay my debts. It's so hard. I lived off credit cards to survive now I am drowning. Thanks so much for your kindness and understanding."
Many thanks to Andrew, who handled a customer call that resulted in this feedback, "I really appreciate that you all work with me. I have never had any problems with anyone who I have worked with in the past at your company. Everyone has always been really nice and understanding with me and I appreciate that, I really do. Your service is excellent".
"I just have to say that you guys are the most awesome people. I have never had such pleasant people...I'm serious, [Jose and Marco] are so pleasant...and I truly appreciate that."
"You’ve got a jewel working for you. [Melissa] is professional, she explains things, she is truthful and has a great attitude. She really is wonderful."
"Kudos to your representative, because [Tara] was completely professional as I was falling out of my chair listening to what the customer was saying to her."
"A COMPLIMENT, not a complaint. I had a delightful experience working out my debt with Matt. I was very angry, confused at the total of my bill and having been transferred three times before Matt took over the call. By the end, we worked things out. It felt like we were friends. He was masterful in dealing with me, a once frustrated and never-again customer turned around."
"I’m calling to say how well of a job Dana did. She was very wonderful. She has been compassionate about my situation and very patient too. She is amazing and awesome."
"I really appreciated Jason's approach, attitude and professionalism on handling such a humbling and embarrassing experience for us. Jason allowed me to explain the situation and was very gracious in helping us get back on our feet and start making payments on our accounts. Jason made me feel welcomed when calling in and having these difficult discussions. I didn't feel bad about calling and talking with him because he made me feel like I wanted to make things right."