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Client Services, Inc. has discovered a fraudulent business that is calling consumers offering mortgage modifications and credit card rate reductions representing themselves as “Client Services.” Please be assured our company does not partake in this business practice and is not affiliated with this company in any way. Client Services, Inc. encourages consumers to report the fraudulent “Client Services” to the proper authorities.

WELCOME TO CLIENT SERVICES, INC

Client Services, Inc. (CSI) was founded in 1987 in the heartland of America. Steadfast on Midwestern values, CSI quickly established a reputation for providing superior quality and consistent performance. From its inception, CSI has paid special attention to attracting and retaining outstanding talent.  As a result, CSI’s workforce is comprised of individuals with the drive and determination required to flourish and succeed in a competitive environment.  It is that same spirit that has helped CSI evolve into a full-service Customer Relationship Management company. Today, CSI offers a full suite of Accounts Receivable Management (ARM), Business Processing Outsourcing (BPO) and Healthcare solutions. As a company with full call center capabilities, CSI has the expertise and the resources to manage the life cycle of your customer base.


Consumer Feedback

CSI has a reputation for providing consistent high quality service to our clients as well as a positive consumer experience for our customers. This is demonstrated by the continuous affirmative feedback we receive. Below is a small indication of the types of positive consumer comments our employees generate.

"Nathan did such a superb job. On a scale of 1-10, I would give him an 11."
A consumer said our agent Meesheca is "awesome, kind and compassionate".
"I just wanted to say my encounter with Janet was professional and very resourceful."
"I just wanted to tell you how fabulous Kara was. Under the circumstances, I know her job is incredibly tough and I was expecting a nightmare when I called. She took such wonderful care of me and explained how we could get my debt resolved. She worked with me and my budget to spread it out so I could get everything taken care of. She was just a dream to work with and I wanted you guys to know just how wonderful she treated me. A huge weight has just been lifted off my shoulders."
"I wanted to let you know that Bria was very polite. It was very easy for me to communicate with her. She did a very good job…and I know that job can’t be easy!"
"I worked with Michelle to set up payments. I want to tell you that Michele handled it in such a beautiful way with such a nice tone of voice. I enjoyed speaking to her because of how she handled herself. I’d like to thank her so very much for everything."
A customer called in to make sure we acknowledged Cherie, of whom she said, "Absolutely the most professional person . . . “, “Consistently professional . . . “, “Made me feel respected and valued as a customer."
"It was really nice to talk to somebody who has seen the other side and associated with the customer. I really appreciate it. If you handled every phone call this way then you would have a lot more people paying off their debts. I’m going to pay mine off thanks to Heather."
"Shannon was absolutely the most pleasant, helpful and professional person that I have ever worked with. I was truly expecting to have an impossibly difficult and terrible conversation regarding what I was dealing with and she was absolutely wonderful. She answered all of my questions and I just wanted to say thank you to her."
"I thought it was important to tell you that Carlo was very nice, which doesn’t often happen. I appreciate that he had the grace to respect the elderly, which most people don’t. It is so rare that people show respect this day in age. He was so nice and respectful."
"I want to let you know that I appreciate everything that your company has done for me. Your customer service is the best I have ever dealt with. I particularly feel like I made a friend who I didn’t even know. Mary has helped me through some troubled times and I appreciate her patience with this account. She is wonderful with her customer service – in fact, all of you are. I would recommend your company to anyone. I have also spoken to Harry and Alissa in the past. All of them are wonderful and they have made my troubled time much easier for me. I’ve never dealt with a company as nice and caring as Client Services."
"William is doing a good job. Other companies are rude and Client Services is not. Anything I need on my account, William takes care of it - just like that. He is an asset and I appreciate that. . . . I appreciate what Client Services has done."
"Todd made a difficult situation less difficult. He was very respectful and patient, a great listener and allowed me to talk. I am very pleased with the outcome."
"Kelly really helped me with everything. I can’t thank her enough for what she has done for me! She is a wonderful and nice person to help me with this."
"I had a couple of conversations with Lori. She is one of the sweetest women that I have ever talked to. She was very kind, very gracious and you are certainly very fortunate to have this young lady as a part of your organization."
"I want to commend Maria for her professionalism. She was very personable and understanding. She answered all my questions, and was a joy to work with."
"I would like to mention that Ramone was very helpful and very respectful in assisting me with this situation."
"Marie is a very nice lady, very professional, very good at handling things for me. She has done a great job working with me on my account."
"Nicole was awesome. I’m sure there’s not a lot of kudos with that job. This has been a rough time in my life and she was awesome."
"I’ve worked on an ambulance for 18 years and I deal with a lot of people on a daily basis. CK was one of the best I’ve ever dealt with. My 'hats off’ to your company’s training. I’ll be working with CSI and CK to get this paid off. She did a very good job."
“I just want to let you know that the way Greg handled my call was absolutely great. He's super excellent. Please let other employees know that they should follow in his footsteps because he did very well. I was very pleased with him.”
"Just a thank [Todd] for being so nice on the phone with me. I am trying my best to repay my debts. It’s so hard. I lived off credit cards to survive now I am drowning. Thanks so much for your kindness and understanding."
Many thanks to Andrew, who handled a customer call that resulted in this feedback, "I really appreciate that you all work with me. I have never had any problems with anyone who I have worked with in the past at your company. Everyone has always been really nice and understanding with me and I appreciate that, I really do. Your service is excellent".
"I just have to say that you guys are the most awesome people. I’ve never had such pleasant people...I’m serious, [Jose and Marco] are so pleasant...and I truly appreciate that."
"You’ve got a jewel working for you. [Melissa] is professional, she explains things, she is truthful and has a great attitude. She really is wonderful."
"Kudos to your representative, because [Tara] was completely professional as I was falling out of my chair listening to what the customer was saying to her."
"A COMPLIMENT, not a complaint. I had a delightful experience working out my debt with Matt. I was very angry, confused at the total of my bill and having been transferred three times before Matt took over the call. By the end, we worked things out. It felt like we were friends. He was masterful in dealing with me, a once frustrated and never-again customer turned around."
"I’m calling to say how well of a job Dana did. She was very wonderful. She has been compassionate about my situation and very patient too. She is amazing and awesome."
"I really appreciated Jason's approach, attitude and professionalism on handling such a humbling and embarrassing experience for us. Jason allowed me to explain the situation and was very gracious in helping us get back on our feet and start making payments on our accounts. Jason made me feel welcomed when calling in and having these difficult discussions. I didn't feel bad about calling and talking with him because he made me feel like I wanted to make things right."