Customer Care

With more than 25 years of call center experience, CSI handles millions of customer interactions each month. Our clients can rest assured that we act as an extension of their internal operations. Our clientele represent many of the largest and most sophisticated organizations in the United States.

Outstanding customer service is built on a foundation of delivering a positive customer experience during each and every interaction. Positive experiences lead to brand loyalty, revenue growth and long lasting customer relationships. At CSI we understand the value of enhancing your customer’s overall experience and satisfaction to expand their lifetime value. We have an integrated and advanced range of infrastructure and technology that allows us to customize our solutions according to each client’s individual needs.

CSI can effectively manage any call volume requirements. From small niche projects to large scale enterprise outsourcing, we specialize in managing the entire customer account lifecycle by offering the most comprehensive multi-lingual services available in the marketplace.

 

  • Customer ExcellenceCustomer Care
  • Customer Satisfaction Surveys
  • Multi-Channel Interaction Management
  • Customer Acquisition
  • Customer Retention
  • Cross Sell/Up-sell
  • Product/Account Activation
  • Appointment Setting/Reminders
  • Disaster Support
  • First Notice of Loss
  • Market Research