CSI has over 25 years of multi-channel contact center management experience, handling millions of customer interactions each month. CSI’s long history of success in Revenue Assurance operations is a natural extension into and the framework for our Revenue Generation solutions. At the core of our business is an extensive sales focused culture that continuously strives to create an exceptional customer experience while achieving sales and revenue growth results. This expertise translates into an effective solution that helps you turn every customer touch point into an opportunity to capture additional share of customer spend.
Whether your business calls for new account acquisition, account activation, up-sell / cross-sell or retention of customers, CSI understands the critical value of capture, growth and retention of customer relationships to meet sales/revenue targets and expand market share. We help you produce income the right way. Our rigorous business processes, regulatory compliance standards and continuous improvement initiatives are key components of our risk mitigation strategy. Our company wide compliance initiatives are in place to protect the value of your brand and ensure quality service delivery in all aspects of our business.
In today’s competitive market, aggressive customer acquisition, growth and retention is a paramount challenge for most organizations. CSI understands the critical value of Revenue Generation and we work closely with you to deploy a strategy aligned with your objectives.
- Customer Acquisition
- Cross Sell/Up-sell
- Customer Retention
- Multi-Channel Interaction Management
- Customer Care
- Product/Account Activation
- Appointment Setting/Reminders
- Market Research
- Customer Satisfaction Surveys